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Insight

How to put the user at the heart of your KM

11 July 2019

<div><strong>Several years ago I worked as a knowledge worker on an account with a very vigorous user-centric knowledge strategy. Whenever a user left feedback on an article suggesting a corrective action or expressing dissatisfaction, I had to address it immediately...&nbsp;</strong></div>

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Insight

Make knowledge your organisation’s USP

17 May 2019

<div><strong>The value of knowledge management is becoming increasingly apparent as organisations compete for more business opportunities…</strong></div>

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Insight

Are you thriving or failing in the wake of the KM standard ISO 30401:2018?

14 May 2019

<div><strong>In November 2018, the knowledge management (KM) community received news of one of the biggest revolutions to occur in the sector, the announcement that the International Organisation for Standardisation (ISO) would be publishing a new standard on KM, with open arms…</strong></div>